ABOUT

Terms & Conditions

Sevthirteen Marketing – sevthirteen.com

Welcome to sevthirteen.com (“the Website”), operated by Sevthirteen Marketing (“we”, “us”, “our”). By accessing or using this Website, you agree to the following Terms & Conditions. Please read them carefully before using our services or purchasing our products.

1. Use of the Website

By using this Website, you agree that:

You are at least 18 years old or have permission from a legal guardian.
You will use the Website for lawful purposes only.
You will not misuse, modify, interfere with, or attempt to disrupt the Website’s functionality.

We reserve the right to refuse service, suspend accounts, or cancel orders at our discretion.

2. Products & Services

Sevthirteen Marketing provides:

Marketing, consulting, digital design and creative services
Photography and content creation
Merchandise, stationery, apparel, and physical goods
Digital products including templates, downloads, guides, and resources

All services and products are subject to availability and may be withdrawn or updated at any time.

3. Pricing & Payments

All prices listed on the website are in Australian Dollars (AUD).
We reserve the right to update prices at any time without prior notice.

Payment methods include:

Credit/debit cards (Using Stripe)
PayPal
Apple Pay / Google Pay
Other payment providers offered at checkout

By making a purchase, you confirm that the payment details provided are accurate and authorised.

4. Shipping & Delivery

Shipping timeframes may vary based on your location and third-party courier services.
Estimated shipping times are provided as guidelines only.
We are not responsible for delays once an order has been dispatched.

Digital products are delivered instantly or via emailed download link.

5. Returns, Refunds & Exchanges

Our Return & Refund Policy below forms part of these Terms & Conditions.
You can view the full policy on our website.

6. Intellectual Property

All content on this website—including designs, branding, graphics, text, photographs, digital products, templates, and website layout—is the property of Sevthirteen Marketing.

You may not:

Copy, resell, or distribute our content
Use our designs, templates, photos, or digital items for commercial use without written permission
Reproduce or modify any part of the Website

Digital products are licensed for personal or business use as outlined on the product page but may not be shared, resold, or redistributed.

7. Client Work & Project Delivery (Service-Based Clients)

For custom service engagements (e.g., digital marketing, design, web, UX, photography), the following applies:

Project scopes, timelines, and deliverables will be agreed to in writing (proposal, quote, or contract).
Additional work outside of agreed scope may incur additional fees.
Deposits paid for service-based work are non-refundable unless otherwise stated.
Final files are released upon full payment.

8. Limitation of Liability

To the maximum extent permitted by Australian law:

We are not liable for any indirect, incidental, or consequential loss arising from using our Website or products.
We do not guarantee uninterrupted access to the Website.
Digital content is provided “as-is”. We do not guarantee compatibility with all devices or software.

Nothing in these Terms excludes your rights under the Australian Consumer Law.

9. Third-Party Links

The Website may contain links to third-party websites or platforms. These are provided for convenience only. We are not responsible for the content, privacy practices, or accuracy of external sites.

10. Privacy Policy

Your privacy is important to us.
Our Privacy Policy outlines how we collect, store, and use your personal information.
By using this Website, you consent to our privacy practices.

11. Changes to Terms

We may update these Terms & Conditions at any time without prior notice.
The updated version will always be available on this page, and use of the Website after changes are published constitutes acceptance.

12. Governing Law

These Terms & Conditions are governed by the laws of New South Wales, Australia.
Any disputes will be handled in the courts of NSW.

13. Contact Us

For questions regarding these Terms, please contact:
info@sevthirteen.com

Returns & Refunds

Thank you for shopping with Sevthirteen Marketing. We want you to love your purchase, and this policy outlines how we manage returns, exchanges, and refunds for physical and digital products.

1. Eligibility for Returns (Physical Products)

We accept returns for full-priced physical products that meet the following conditions:

Items must be unused, unworn, and in original packaging.
Items must be returned within 14 days of delivery.
Proof of purchase is required (order confirmation or receipt).

Items not eligible for return:

Sale or promotional items
Gift cards
Digital downloads
Customised, personalised, or made-to-order items

2. Exchanges

If you need a different size, colour, or replacement, we offer exchanges where stock is available.

Exchanges must be requested within 14 days of delivery.
If the requested item is out of stock, you may choose a refund or store credit.

3. Digital Products

Because digital products (templates, guides, downloads) are delivered instantly, they are non-refundable unless the file is faulty or cannot be accessed.

If you experience issues, contact us and we will ensure you receive a working file.

4. Faulty or Damaged Items

If your item arrives damaged or defective, we will replace it or provide a refund.
Please email us at info@sevthirteen.com within 7 days of delivery with:

A description of the issue
Photos of the damage or defect
Your order number

We will review your claim and arrange a replacement, exchange, or refund promptly.

5. Refunds

Approved refunds will be processed to your original payment method.
Please allow 5–10 business days for the refund to appear, depending on your payment provider.

Refunds will not be issued for:

Change of mind
Items returned used or not in original condition
Digital products (unless faulty)

6. Return Shipping

Customers are responsible for return shipping costs for change-of-size/standard returns.
Sevthirteen Marketing will cover shipping for faulty or incorrect items.
We recommend using a trackable postage service.

7. How to Lodge a Return

Please send your return request to info@sevthirteen.com with:

Your full name
Order number
Reason for return
Photos (if related to damage or sizing/fit concerns)

We will respond with instructions within 1–2 business days.

8. Australian Consumer Law

This policy operates in accordance with the Australian Consumer Law.
Your statutory rights are not limited or replaced by this policy.

Shipping Information

At Sevthirteen, we aim to ensure a smooth and reliable delivery experience for every order. Please review the details below before completing your purchase.

Processing Times

All orders are processed within 1–2 business days.
You will receive an order confirmation email once your purchase is placed, followed by a shipping confirmation with tracking details once dispatched.

Shipping Within Australia

We ship Australia-wide using trusted delivery partners.

Standard Shipping: 4-10 business days
Express Shipping: 1–3 business days

Shipping times may vary based on your location and peak seasonal periods.

International Shipping

International shipping is currently unavailable.

Shipping Costs

Shipping rates are calculated at checkout based on your location and selected delivery method.
We occasionally offer free shipping promotions- keep an eye on our announcements.

Tracking Your Order

All parcels include tracking. Once your order has shipped, you will receive a tracking link to monitor your delivery in real time.

Delivery Issues

If your order is delayed, lost, or arrives damaged, please contact us at info@sevthirteen.com within 7 days of delivery so we can assist you promptly.

Address Accuracy

Please ensure all shipping information is correct at checkout. Sevthirteen is not responsible for packages delivered to incorrect addresses provided by the customer.

Sevthirteen Marketing (ABN available on request) is a boutique marketing studio based in Sydney, Australia. We are committed to protecting your privacy and handling your personal information with care and transparency.

This Privacy Policy outlines how we collect, use, store, and disclose personal information in connection with our website at www.sevthirteen.com and our professional services. It is written in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing our website or engaging with our services, you agree to the practices described in this policy.

shipped, you will receive a tracking link to monitor your delivery in real time.

1. Information We Collect

1.1 Information you provide directly

We may collect personal information you choose to share with us, including:

Your name and contact details (email address, phone number)
Business name and industry
Information shared through enquiry forms, email correspondence, or discovery calls
Payment information (processed securely through third-party platforms)

1.2 Information collected automatically

When you visit our website, certain information may be collected automatically, including:

IP address and browser type
Pages visited and time spent on the site
Referring website or source
Device type and operating system

This information is collected through standard web analytics tools (such as Google Analytics) and is used in aggregate form to understand how visitors use our site.

1.3 Information from third-party platforms

If you interact with us through social media or third-party platforms (such as LinkedIn or Instagram), we may receive information in accordance with your settings on those platforms.

2. How We Use Your Information

We collect and use personal information only for lawful purposes directly related to our business activities, including:

Responding to your enquiries and providing quotes or proposals
Delivering marketing services you have engaged us for
Sending relevant updates, resources, or communications you have opted into
Processing payments and managing client accounts
Improving our website and service offerings
Meeting legal and regulatory obligations

We do not use your personal information for any purpose other than those listed above, and we will not sell your data to third parties.

3. Disclosure of Personal Information

We may share your personal information with trusted third parties only where necessary to deliver our services or meet legal obligations. These may include:

Software platforms used to deliver services (such as project management, email marketing, or analytics tools)
Payment processors and accounting platforms
Professional advisers such as accountants or legal counsel
Government or regulatory bodies where required by law

Any third-party service providers we engage are required to handle your information in a manner consistent with this policy and applicable Australian privacy laws.

4. Data Storage and Security

Your personal information is stored securely using reputable cloud-based platforms. We take reasonable steps to protect the information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure.

While we take privacy seriously and implement appropriate safeguards, no method of data transmission or storage is completely secure. We encourage you to contact us promptly if you have any concerns about the security of your information.

We retain personal information only for as long as it is needed for the purpose it was collected, or as required by law.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and gather analytics data. Cookies are small text files stored on your device by your web browser.

You can configure your browser to refuse cookies or notify you when cookies are being used. Please note that disabling cookies may affect the functionality of certain parts of our website.

We use analytics tools to understand how visitors interact with our site. This data is aggregated and does not personally identify you.

6. Your Rights and Choices

Under the Australian Privacy Principles, you have the right to:

Request access to the personal information we hold about you
Request correction of any inaccurate or incomplete information
Request that we delete your personal information (subject to legal obligations)
Opt out of marketing communications at any time
Make a complaint if you believe we have mishandled your personal information

To exercise any of these rights, please contact us using the details below. We will respond to all requests within a reasonable timeframe.

7. Links to Other Websites

Our website may contain links to third-party websites. This Privacy Policy applies only to www.sevthirteen.com. We are not responsible for the privacy practices of any linked sites and encourage you to review the privacy policies of any third-party platforms you visit.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The most current version will always be published on our website with a revised effective date.

We encourage you to review this policy periodically. Continued use of our website or services following any changes constitutes your acceptance of the updated policy.

9. Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or would like to make a privacy-related complaint, please contact us:

Sevthirteen Marketing

Sydney, Australia

info@sevthirteen.com