TERMS & POLICIES

Terms & Conditions

Sevthirteen Marketing – sevthirteen.com

Welcome to sevthirteen.com (“the Website”), operated by Sevthirteen Marketing (“we”, “us”, “our”). By accessing or using this Website, you agree to the following Terms & Conditions. Please read them carefully before using our services or purchasing our products.

1. Use of the Website

By using this Website, you agree that:

You are at least 18 years old or have permission from a legal guardian.
You will use the Website for lawful purposes only.
You will not misuse, modify, interfere with, or attempt to disrupt the Website’s functionality.

We reserve the right to refuse service, suspend accounts, or cancel orders at our discretion.

2. Products & Services

Sevthirteen Marketing provides:

Marketing, consulting, digital design and creative services
Photography and content creation
Merchandise, stationery, apparel, and physical goods
Digital products including templates, downloads, guides, and resources

All services and products are subject to availability and may be withdrawn or updated at any time.

3. Pricing & Payments

All prices listed on the website are in Australian Dollars (AUD).
We reserve the right to update prices at any time without prior notice.

Payment methods include:

Credit/debit cards (Using Stripe)
PayPal
Apple Pay / Google Pay
Other payment providers offered at checkout

By making a purchase, you confirm that the payment details provided are accurate and authorised.

4. Shipping & Delivery

Shipping timeframes may vary based on your location and third-party courier services.
Estimated shipping times are provided as guidelines only.
We are not responsible for delays once an order has been dispatched.

Digital products are delivered instantly or via emailed download link.

5. Returns, Refunds & Exchanges

Our Return & Refund Policy below forms part of these Terms & Conditions.
You can view the full policy on our website.

6. Intellectual Property

All content on this website—including designs, branding, graphics, text, photographs, digital products, templates, and website layout—is the property of Sevthirteen Marketing.

You may not:

Copy, resell, or distribute our content
Use our designs, templates, photos, or digital items for commercial use without written permission
Reproduce or modify any part of the Website

Digital products are licensed for personal or business use as outlined on the product page but may not be shared, resold, or redistributed.

7. Client Work & Project Delivery (Service-Based Clients)

For custom service engagements (e.g., digital marketing, design, web, UX, photography), the following applies:

Project scopes, timelines, and deliverables will be agreed to in writing (proposal, quote, or contract).
Additional work outside of agreed scope may incur additional fees.
Deposits paid for service-based work are non-refundable unless otherwise stated.
Final files are released upon full payment.

8. Limitation of Liability

To the maximum extent permitted by Australian law:

We are not liable for any indirect, incidental, or consequential loss arising from using our Website or products.
We do not guarantee uninterrupted access to the Website.
Digital content is provided “as-is”. We do not guarantee compatibility with all devices or software.

Nothing in these Terms excludes your rights under the Australian Consumer Law.

9. Third-Party Links

The Website may contain links to third-party websites or platforms. These are provided for convenience only. We are not responsible for the content, privacy practices, or accuracy of external sites.

10. Privacy Policy

Your privacy is important to us.
Our Privacy Policy outlines how we collect, store, and use your personal information.
By using this Website, you consent to our privacy practices.

11. Changes to Terms

We may update these Terms & Conditions at any time without prior notice.
The updated version will always be available on this page, and use of the Website after changes are published constitutes acceptance.

12. Governing Law

These Terms & Conditions are governed by the laws of New South Wales, Australia.
Any disputes will be handled in the courts of NSW.

13. Contact Us

For questions regarding these Terms, please contact:
info@sevthirteen.com

Returns & Refunds

Thank you for shopping with Sevthirteen Marketing. We want you to love your purchase, and this policy outlines how we manage returns, exchanges, and refunds for physical and digital products.

1. Eligibility for Returns (Physical Products)

We accept returns for full-priced physical products that meet the following conditions:

Items must be unused, unworn, and in original packaging.
Items must be returned within 14 days of delivery.
Proof of purchase is required (order confirmation or receipt).

Items not eligible for return:

Sale or promotional items
Gift cards
Digital downloads
Customised, personalised, or made-to-order items

2. Exchanges

If you need a different size, colour, or replacement, we offer exchanges where stock is available.

Exchanges must be requested within 14 days of delivery.
If the requested item is out of stock, you may choose a refund or store credit.

3. Digital Products

Because digital products (templates, guides, downloads) are delivered instantly, they are non-refundable unless the file is faulty or cannot be accessed.

If you experience issues, contact us and we will ensure you receive a working file.

4. Faulty or Damaged Items

If your item arrives damaged or defective, we will replace it or provide a refund.
Please email us at info@sevthirteen.com within 7 days of delivery with:

A description of the issue
Photos of the damage or defect
Your order number

We will review your claim and arrange a replacement, exchange, or refund promptly.

5. Refunds

Approved refunds will be processed to your original payment method.
Please allow 5–10 business days for the refund to appear, depending on your payment provider.

Refunds will not be issued for:

Change of mind
Items returned used or not in original condition
Digital products (unless faulty)

6. Return Shipping

Customers are responsible for return shipping costs for change-of-size/standard returns.
Sevthirteen Marketing will cover shipping for faulty or incorrect items.
We recommend using a trackable postage service.

7. How to Lodge a Return

Please send your return request to info@sevthirteen.com with:

Your full name
Order number
Reason for return
Photos (if related to damage or sizing/fit concerns)

We will respond with instructions within 1–2 business days.

8. Australian Consumer Law

This policy operates in accordance with the Australian Consumer Law.
Your statutory rights are not limited or replaced by this policy.

Shipping Information

At Sevthirteen, we aim to ensure a smooth and reliable delivery experience for every order. Please review the details below before completing your purchase.

Processing Times

All orders are processed within 1–2 business days.
You will receive an order confirmation email once your purchase is placed, followed by a shipping confirmation with tracking details once dispatched.

Shipping Within Australia

We ship Australia-wide using trusted delivery partners.

Standard Shipping: 4-10 business days
Express Shipping: 1–3 business days

Shipping times may vary based on your location and peak seasonal periods.

International Shipping

International shipping is currently unavailable.

Shipping Costs

Shipping rates are calculated at checkout based on your location and selected delivery method.
We occasionally offer free shipping promotions—keep an eye on our announcements.

Tracking Your Order

All parcels include tracking. Once your order has shipped, you will receive a tracking link to monitor your delivery in real time.

Delivery Issues

If your order is delayed, lost, or arrives damaged, please contact us at hello@sevthirteen.com within 7 days of delivery so we can assist you promptly.

Address Accuracy

Please ensure all shipping information is correct at checkout. Sevthirteen is not responsible for packages delivered to incorrect addresses provided by the customer.